Customer Relations

Personalized corporate gifts are perfect for holiday giving. They are a wise choice for the client or business partner who has everything.

Nov 28, 2009 - Merry Strong

Companies that want to stand out during the holidays should personalize corporate gifts.

Nov 21, 2009 - Andrea Aker

Businesses thrive on long-term, dependable relationships. Clients who feel appreciated and respected are likely to return and refer new business.

Nov 21, 2009 - Andrea Aker

Extending a friendly holiday greeting to customers, clients and employees is a festive gesture of appreciation that's good for business.

Nov 15, 2009 - Minka Gantenbein

The term 'data warehousing' can be applied to a broad range of approaches for providing improved access to business decision support data, based on customer transactions.

Nov 4, 2009 - Duane Sharp

Investing money to gain customers is pointless if customer retention isn't equally important. Common courtesy and excellent customer service will keep them from leaving.

Nov 2, 2009 - Deborah Read

CRM complaint software tracks customer issues and analyzes the data for better customer service and product quality. What to look for in complaint handling software.

Oct 17, 2009 - Thomas Alan Gray

Dealing with difficult clients is a necessary evil in business. But navigating landmines can go a long way in developing relationships and building success.

Oct 14, 2009 - Becky Sheetz-Runkle

Give unusual healthy or eco-friendly presents to business clients this holiday season with ideas for unique corporate Christmas gifts.

Oct 13, 2009 - Helen Smeaton

Large organizations routinely collect vast amounts of data from customer transactions and managing this data involves several complex corporate issues and processes.

Oct 9, 2009 - Duane Sharp

Five types of complaining customers and suggestions for helping them. The types may be useful for training customer service staff and improving customer relations.

Oct 8, 2009 - Thomas Alan Gray

A great product or service is only as good as the buyer's perceived benefit - and it's often not what it used to be.

Oct 3, 2009 - Michael Riley

Give the best presents to business clients this Christmas with our selection of corporate gift ideas that are sure to please. Discounts available for bulk buys.

Oct 2, 2009 - Helen Smeaton

Managers face many challenges in getting the best performance out of call center staff. What is the best way of handling personnel without compromising on productivity?

Sep 28, 2009 - Fleur Hupston

When a sales rep makes cold calls by phone to a company but does not know who to ask for, it's vital to know how to work with receptionists and telephone auto-attendants.

Sep 22, 2009 - Thomas Kelly

Business cold-call selling by telephone is easier if the telemarketers know the names of people to speak to. Tips are given here for researching contacts on the Internet.

Sep 19, 2009 - Thomas Kelly

Business managers and owners can improve customer satisfaction and profitability by addressing employee attitudes using employee job satisfaction and attitude surveys.

Aug 29, 2009 - Jerry Lopper

Whether new on the job or experienced, successful managers must know, meet, and exceed the expectations of customers- both clients and vendors. Deliver what they want.

Aug 21, 2009 - Jennifer Harshman

Successful companies must provide exceptional customer service, even when it comes to difficult customers. How should companies and employees handle customer complaints?

Aug 18, 2009 - Brian Tubbs

Customer service is logic; it's not just getting the sale but how you get the sale that counts. Great service will lead to repeat customers and better profit, every time.

Aug 7, 2009 - Deborah Read

Improving relationships with customers takes honestly listening to the results of satisfaction surveys, all of which are best delivered online using web surveys.

Aug 1, 2009 - Shelley Aylesworth-Spink

Intelligent business leaders know the financial value of maintaining frequent contact with their customers and business partners.

Jun 15, 2009 - Rhonda Campbell

Businesses should pay attention to customer service. Technology has changed the way consumers complain and the impact a dissatisfied customer can have on a business.

May 22, 2009 - Jennifer Harshman

Before making the leap into online CRM services or in-house CRM software packages, a small business owner should ask some important questions.

May 17, 2009 - Marianne Lepa

When explorers use the warehouse, they tend to access large amounts of obscure data, representative of 'out-of-the-box' thinkers, who submit 72-hour queries.

May 14, 2009 - Duane Sharp