Business & Finance

Customer Relations

Latest Articles


Data Marts vs. Data Warehouses: Improved Access to Business Data Can be Accomplished in Different Wa

By: Duane Sharp

Customer Service Mistakes That are Made Everyday: Build Customer Retention and Avoid Mistakes When Serving Customers

By: Deborah Read

Customer Management Software for Complaints: Customer Service Software to Manage and Track Concerns

By: Feature Writer Thomas Alan Gray

How to Deal With Difficult Clients: Tips for Project Managers, Account Managers and Business Owners

By: Becky Sheetz-Runkle

Unique Corporate Christmas Gift Ideas: Unusual Gifts for Clients at Christmas, Healthy and Eco-Friendly

By: Feature Writer Helen Smeaton

Complexities of Data Warehousing: Technology, Resource, Financial, and Selection Issues Are Complex

By: Duane Sharp

Types of Complaining Customers: Improve Customer Relations by Knowing Complainer Types

By: Feature Writer Thomas Alan Gray

The First Rule of CRM: Knowing What Motivates Customers is Too Often Overlooked

By: Michael Riley

Corporate Gift Ideas for Christmas: Cool Corporate Christmas Gifts, Special, Unique and Personalized

By: Feature Writer Helen Smeaton

How to Manage Call Center Staff Effectively: Workforce Management Relating to Help Desk Personnel

By: Feature Writer Fleur Hupston

Telephone Sales Tips — Reaching the Right Person: How To Identify Prospects With The Authority To Buy

By: Thomas Kelly

Telephone Sales Tips — Finding The Right Person: Business Telemarketing Depends On Knowing Who To Call

By: Thomas Kelly

Employee Attitude Improves Customer Satisfaction: Measure Employees Job Satisfaction with Opinion and Attitude Surveys

By: Feature Writer Jerry Lopper

Managers Exceeding Customer Expectations: Knowing what Clients and Vendors Expect From Business Management

By: Jennifer Harshman

3 Keys to Handling Customer Complaints: How to Deal Effectively With Difficult Customers

By: Feature Writer Brian Tubbs

Top Training Rules for Great Customer Service: Inside Sales Training and Techniques for Customer Satisfaction

By: Deborah Read

Measure Customer Relationships With Web Surveys: Software, Online Survey Tools For Business Success

By: Feature Writer Shelley Aylesworth-Spink

Business Growth and Financial Success: Gain New Customers and Business Partners

By: Rhonda Campbell

Bad Customer Service Stories Travel Faster: Angry Consumers Can Harm Businesses Who Don't Care

By: Jennifer Harshman

Choosing a Small Business CRM Software Solution: Some Questions To Ask Before Selecting CRM Software

By: Marianne Lepa

Exploration Data Warehouses: Non-Power Users May Require Separation of Data for Exploration

By: Duane Sharp

Insurance Industry Benefits from CRM: The Insurance Sector Has a Special Relationship with Customers.

By: Duane Sharp

Thinking Like a Customer: A Winning Strategy to Get More Clients and Maximize Sales

By: Feature Writer Tel Asiado

The Ultimate Benefits of CRM: Data Warehouse and CRM Solutions Must Be Assessed on Their Merits

By: Duane Sharp

Benefits of an Effective CRM Solution: Each Industry Sector Benefits from CRM Strategies.

By: Duane Sharp

Mining, Analysis and Interpretation: Discovery-Driven Systems Reveal Important Hidden Data

By: Duane Sharp

Making a Good First Impression With a Customer: Preparing for an Initial Meeting Can Develop a Lifelong Client

By: Heather Rothbauer-Wanish

CRM Applications Enhance Customer Interactions: Every Organization Needs a ‘Niche’ for Developing a CRM Strategy.

By: Duane Sharp

CRM Issues and Methodologies: Many Issues Need Addressing in Early CRM Implementation Stages

By: Duane Sharp

Applying the CRM Strategy: CRM Focuses on Changing to a Customer-Oriented Model

By: Duane Sharp

Data Analysis Applications: Data Mining Is Being Applied in a Variety of Business Sectors

By: Duane Sharp

Separation of Warehouse Data: Data Separation Needs Monitoring to Ensure Data Accuracy

By: Duane Sharp

Data Warehousing Architecture: Options: Enhancing Customer Relations Relations with Customer Data

By: Duane Sharp

How to Deal with Unhappy Customers: Remaining Calm is Key to Working with Angry Customers

By: Heather Rothbauer-Wanish

Data Mining Processes: Selection and Extraction: Constructing a Database to Run Queries Against Is a Critical Process

By: Duane Sharp

Applying CRM Strategies: CRM is an Evolutionary Process which Will Change Corporate Culture

By: Duane Sharp

Analytical Data Mining Techniques: Several Analysis Methodologies Can be Used to Analyze Data

By: Duane Sharp

Data Mining vs. Other Business Tools: Data Mining Differs from Other Analysis Tools in Several Ways

By: Duane Sharp

How To Stay Motivated To Make Sales Calls: Tips On Remaining Positive And Becoming ‘Rejection Proof’

By: Thomas Kelly

Sales Tip - Beat The 'Competitor' Objection: How to Sell to a Company that is Happy Buying from Another Supplier

By: Thomas Kelly

Sales Tip -- Beat the In-House Objection: How to Sell to a Business that Does for Itself a Service You Offer

By: Thomas Kelly

Organizational Impact of Data Warehousing: Data Warehouse Development Involves Several Iteratives Stages

By: Duane Sharp

Sales Tip: Best Times for Cold Calls: There Are 4 Moments Each Day When Business Calls Get Best Results

By: Thomas Kelly

Analyzing Customer Databases: Databases Are Key Elements in Evaluating Customer Data

By: Duane Sharp

Planning for CRM: CRM Is an Evolutionary Process Requiring a Roadmap

By: Duane Sharp

Wal-Mart Settles Disability Lawsuit: The retailer has agreed to improve access in its stores

By: Suzanne Robitaille

Learning from CRM Successes: Important Guidelines Learned from Successful CRM Implementations

By: Duane Sharp

Customers Value Good Business Relations: Learning Customer Buying Patterns Enhances Relationships

By: Duane Sharp

Managing Customer Information: Large Organizations Collect Significant Amounts of Personal Data.

By: Duane Sharp

Five Keys to Cold Call Selling: A Process to Aid Perseverance for Success in Marketing by Phone

By: Thomas Kelly

How to Sell over the Phone: Effective Cold-Call Sales with Phone and Telemarketing Tools

By: Thomas Kelly

Success with Customer Relationship Management: Customer Relationship Management is the Key to Business Success

By: Anthony Vultaggio

How To Attract Customers: Focusing On Different Types Of Customers And Their Needs

By: Stephanie Jean

How to End Poor Customer Service in Retail Sales: Sales Associates & Employers Can Take Steps Ensuring Quality Service

By: Feature Writer Michael Streich

What's After CRM? Managing Customer Relationships Means Focusing on Customer Needs

By: Duane Sharp

How to Choose Corporate Holiday Cards: Tasteful Greetings that Express Customer Appreciation

By: Feature Writer Trevy Thomas

How to Build Customer Relationships: Earning Client Loyalty is about Building a Fan Base

By: Cash Justin Miller

CRM Means Understanding Customers: Monitoring and Responding to Customers Can Increase Sales

By: Duane Sharp

How to Make Money with Good Customer Service: How to Fatten the Bottom Line with Customer Relations Excellence

By: Feature Writer Tricia Spencer

How to Handle Customer Complaints: Can You Turn an Unhappy Client into a Satisfied One?

By: Cash Justin Miller

The Art of Complaints Handling: Six Tips to Help Your Organisation Handle Complaints Correctly

By: Chris Read

Improve Client Relations by Phone: Practice Good Phone Etiquette to Create a Healthy Company Image

By: Maria Zain

Customer Service: How to Ensure your Company gives good Customer Service

By: Megan McConnell

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